Open position
Italian Guest Relations & Operations Representative
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Main responsibilities
- Provide pre-arrival assistance to Italian-speaking guests and support them with tour information and bookings.
- Assist with the organization and sale of tours and activities for Italian-speaking guests, depending on operational requirements.
- Attend guest briefings when required and support the sales process.
- Issue tickets and receive payments when required.
- Respond to requests regarding tour availability, bookings, special requests and other guest or operational needs.
- Assist with the organization of activities and reservations before and during guests' stay.
- Act as a point of contact between the company and Italian-speaking tour operator teams for operational requests and guest arrangements.
- Conduct tours as a guide for Italian-speaking guests when required.
- Provide general support to guests and ensure that requested arrangements are properly organized.
- When the role is not required for Italian guest operations, assist with regular Front Office duties and other office tasks as needed.
Required
- Fluent Italian, both spoken and written.
- Previous experience in tourism, hospitality, customer service or a similar role.
- Strong organizational skills and attention to detail.
- Ability to communicate professionally with both guests and business contacts.
- Good computer skills and ability to work with email, WhatsApp and booking systems.
- Ability to manage multiple requests and tasks at the same time.
- Flexibility to work according to operational needs, including Sundays and public holidays when required.
- Willingness to assist with Front Office and other operational tasks when the Italian guest-support role is not required.
Must speak
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English
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Italian
Preferred
- Previous experience as a tour operator representative, guest relations representative or similar role.
- Previous experience working with Italian tourists or Italian-speaking customers.
- Experience with tour sales and reservations.
- Previous experience as a tour guide.
- Knowledge of the local tourism industry and destinations.
- Experience handling payments and issuing tickets.
- Experience working with international tour operators or travel agencies.
A plus
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Portuguese