Open position
Front Office
Share this position
Main responsibilities
- Answer phone calls and respond to WhatsApp/email inquiries from partners and clients.
- Check tour availability and provide accurate information to partners.
- Manage and enter reservations into the booking system.
- Communicate with partners regarding bookings, changes, cancellations, and availability.
- Welcome and assist guests at the time of departure.
- Coordinate with drivers and operational staff to ensure smooth departures.
- Handle basic administrative and office tasks related to daily operations.
- Occasionally accompany guest transfers when required, together with a company driver.
- Ensure accurate communication between the office, partners, guests, and operations team.
Required
- Good communication and customer service skills.
- Good organizational skills and attention to detail.
- Ability to work with computers, email, WhatsApp, and basic office software.
- Ability to communicate professionally with clients and business partners.
- Ability to work under pressure and handle multiple requests at the same time.
- Reliability and punctuality.
- Ability to work both independently and as part of a team.
- Availability to work flexible hours, including weekends/holidays when required.
Must speak
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English
Preferred
- Previous experience in tourism, hospitality, reservations, customer service, or office administration.
- Experience with booking/reservation systems.
- Previous experience working with international customers.
- Knowledge of the local tourism industry.
A plus
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Italian
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Portuguese
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French
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Spanish
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German
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Czech
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Hungarian
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Romanian
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Dutch
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Belgian
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Danish
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Polish